Private Boat Experience On The River Seine In Paris

Privacy Policy

This Privacy Policy describes how the company Le Bateau Français (hereinafter "the Company," "we," "us," or "our"), with its registered office at 24 rue Jules César, 75012 Paris, collects, uses, and protects the personal data you provide to us when using our services.

We are committed to protecting your privacy and ensuring compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (hereinafter "GDPR") and the amended French Law No. 78-17 of January 6, 1978, on Information Technology, Data Files, and Civil Liberties.

1: Data Controller

The data controller for personal data is the company Le Bateau Français, which can be contacted at the following details:

Postal Address: 24 rue Jules César, 75012 Paris
Email: contact@lebateaufrancais.com
Phone: +33 07 49 39 35 27

2: Personal Data Collected

We collect the data you provide directly to us when making a booking request or contacting us, including:

Identification Data: First name, last name.
Contact Details: Email address, phone number.
Transaction Data: Information related to payment and billing (full banking details are not stored by us but are processed by our secure payment providers).
Booking Data: Date, time, number of passengers, specific requests (e.g., allergies, special occasions).
Browsing Data: Data collected via cookies on our website, if applicable.

3: Purposes of Processing

Your personal data is collected and processed for the following purposes:

Management of bookings and services: Processing your request, confirming the booking, organizing the cruise.
Customer relationship management: Communication before, during, and after the service, payment and billing management.
Compliance with legal and regulatory obligations: Accounting, tax, and maritime safety requirements.
Improvement of our services: Customer satisfaction analysis, internal statistics.
Marketing and communication (with your consent): Sending promotional offers or newsletters.

4: Legal Basis for Processing

The processing of your data is based on the following legal grounds:

The performance of a contract (or pre-contractual measures) for managing your booking (purposes 1 and 2).
Compliance with a legal obligation for accounting and tax management (purpose 3).
Your consent for marketing activities and the use of certain cookies (purpose 5).
Our legitimate interest in improving our services and ensuring the security of our offerings (purpose 4).

5: Data Retention Period

We retain your data for a limited period, necessary for the purposes for which it was collected:

Data related to customer relationship management: For the duration of the contractual relationship, then archived for 3 years for marketing purposes.
Accounting documents and invoices: 10 years from the end of the accounting year, in accordance with the French Commercial Code.
Data collected via cookies: A maximum of 13 months.

6: Data Recipients

Your data is processed internally by authorized personnel. It may also be disclosed to trusted third parties:

Service providers: For payment processing, website hosting.
Competent authorities: As part of a legal obligation or judicial proceeding.

We ensure that these providers offer sufficient guarantees to protect your data.

7: Data Security

We implement appropriate technical and organizational measures to ensure a level of security adapted to the risk, including protection against unauthorized loss, destruction, alteration, or disclosure of your personal data.

8: Your Rights

In accordance with regulations, you have the following rights regarding your data:

Right of access: To obtain confirmation that your data is being processed and to receive a copy.
Right to rectification: To correct inaccurate or incomplete information.
Right to erasure ("right to be forgotten"): To request the deletion of your data, subject to legal retention obligations.
Right to restriction of processing: To temporarily freeze the use of your data in certain situations.
Right to data portability: To receive your data in a structured format and transmit it to another data controller.
Right to object: To object to the processing of your data for legitimate reasons, and at any time for direct marketing.
Right to withdraw consent: For processing based on this ground.

To exercise these rights, you can contact us by email at contact@lebateaufrancais.com or by post.

9: Complaint to the CNIL

If you believe, after contacting us, that your rights are not being respected, you can file a complaint with the French Data Protection Authority (CNIL): www.cnil.fr.